Privacy Policy

Aura Auto Spa ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.auraautospa.com or contact us to book a mobile car detailing service.

1. Information We Collect

We may collect the following categories of personal information:

• Contact information: Name, email address, phone number, and service address.
• Booking details: Vehicle type, service requested, preferred date and time, and any special instructions.
• Payment information: Credit or debit card details collected through our payment processor (Square). We do not store full card numbers on our servers.
• Communications: Messages, questions, or feedback you send us via our chat widget, email, or phone.
• Technical data: IP address, browser type, pages visited, and referring URL, collected automatically via standard web server logs and analytics tools.
• Photos: If you voluntarily upload photos of your vehicle through our chat assistant for service recommendations, those images are processed to generate a recommendation and are not retained after the session.

2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and complete your mobile detailing appointment.
• Process payments and send receipts.
• Send appointment reminders and follow-up messages via text (SMS) and/or email.
• Respond to your inquiries and provide customer support.
• Improve our website, services, and customer experience.
• Comply with legal obligations.

3. Text Message (SMS) Communications

By providing your mobile phone number and booking a service, you consent to receive text messages from Aura Auto Spa related to your appointment, including booking confirmations, reminders, and follow-ups.

• Message frequency varies based on your appointment activity.
• Message and data rates may apply.
• You may opt out at any time by replying STOP to any message. After opting out, you will receive one final confirmation text.
• For help, reply HELP or contact us at fez@auraautospa.com or (916) 936-5920.
• We do not share your phone number with third parties for their marketing purposes.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:

• Service providers: We use Square to process payments and Twilio to send text messages. These providers have their own privacy policies and handle your data in accordance with applicable law.
• Legal requirements: We may disclose your information if required by law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

We may use Google Analytics or similar tools to collect aggregated, anonymized traffic data. This data does not identify you personally.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for up to 3 years for business and tax purposes.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information (subject to legal retention requirements).
• Opt out of marketing communications at any time.

To exercise any of these rights, contact us at fez@auraautospa.com.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly.

9. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party sites (such as Square's booking page). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Your continued use of our website after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: